Shipping & Delivery Policy

Effective Date: October 2025

1. Overview

Trustella is committed to providing reliable and transparent shipping for all global orders. This Shipping & Delivery Policy explains delivery methods, timelines, tracking, customs responsibilities, and customer obligations to ensure a smooth shopping experience.

2. Shipping Destinations

We ship to most countries worldwide. Shipping options, fees, and delivery times vary depending on destination and carrier availability. Customers are responsible for verifying that shipments comply with local import laws.

3. Shipping Methods & Estimated Delivery

  • Standard Shipping: 7–21 business days depending on destination.
  • Express Shipping: 3–7 business days depending on destination.
  • Delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.

4. Order Processing

Orders are processed within 1–3 business days. Once shipped, customers receive a confirmation email with a tracking number. Trustella is not liable for delays caused by carriers or customs clearance.

5. Tracking & Notifications

All shipments include tracking numbers. Customers can track packages via the carrier’s website or Trustella’s order tracking portal. Updates on delays or exceptions are communicated via email.

6. Customs, Duties, and Taxes

International shipments may incur customs duties, VAT, or import taxes. These charges are the responsibility of the customer. Trustella is not liable for customs delays or extra fees imposed by government authorities.

7. Shipping Restrictions

  • We do not ship to embargoed or restricted countries.
  • Illegal or hazardous items cannot be shipped internationally.

8. Lost or Damaged Shipments

If a package is lost or arrives damaged, customers must contact Trustella immediately at shop@trustella.eu. Claims are handled according to carrier insurance policies and local laws.

9. Contact Information

For any shipping inquiries, contact Trustella:

Trustella Customer Care
Heinersdorfer Str. 25, Schwedt/Oder, 15303, Germany
Email: shop@trustella.eu
Website: https://trustella.eu